{"xsrfToken":"a32d554f4c9064e5ce6acd12fdd31bdb1b51c046_lout","branding":{"id":"4","key":"mos","name":"MOST Help Desk Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#dec05d","headerLinkHoverBGColor":"#dec05d","headerBadgeColor":"#dec05d"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#edc540","helpCenterTitleColor":"#000000","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"mos","projectId":10108,"serviceDeskId":4,"name":"MOST Help Desk Support","description":"<p>Welcome! You can raise a MOST Help Desk Support request from the options provided.</p>\n<p>This can be done without creating an account, but it can be beneficial to create an account first. If you want to create an account click on 'Login' button at the top-right of the screen.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"80","name":"Change user account status","descriptionHtml":"","callToAction":"Change user account status","introHtml":"<p>Request to change account status (active/inactive) for a user</p>","icon":10665,"iconUrl":"https://orygendigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[16],"key":""},{"id":"77","name":"Change username","descriptionHtml":"","callToAction":"Change username","introHtml":"<p>Request a change to a username</p>","icon":10528,"iconUrl":"https://orygendigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[16],"key":""},{"id":"103","name":"Deactivate a Staff members account","descriptionHtml":"","callToAction":"Deactivate a Staff members account","introHtml":"<p>Request to deactivate a Staff members MOST account</p>","icon":10628,"iconUrl":"https://orygendigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10628","groups":[16],"key":""},{"id":"99","name":"Deactivate a Young Persons account","descriptionHtml":"","callToAction":"Deactivate a Young Persons account","introHtml":"<p>Request to deactivate a Young Person's MOST account</p>","icon":10538,"iconUrl":"https://orygendigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[16],"key":""},{"id":"104","name":"Deactivate clinic(s)","descriptionHtml":"","callToAction":"Deactivate clinic(s)","introHtml":"<p>Request to deactivate a clinic</p>","icon":10627,"iconUrl":"https://orygendigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[15],"key":""},{"id":"27","name":"Report a bug","descriptionHtml":"<p>Please fill in as many sections below as you can. All information you give us will help our team reproduce and fix your issue.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us about any problems you're experiencing with MOST</p>","icon":10510,"iconUrl":"https://orygendigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[4],"key":""},{"id":"102","name":"Request for data","descriptionHtml":"","callToAction":"Request for data","introHtml":"<p>Request for data</p>","icon":10544,"iconUrl":"https://orygendigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[4],"key":""},{"id":"108","name":"Request to merge clinics","descriptionHtml":"","callToAction":"Request to merge clinics","introHtml":"<p>The following clinics are being merged into one</p>","icon":10533,"iconUrl":"https://orygendigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[15],"key":""},{"id":"29","name":"Suggest improvement or new feature","descriptionHtml":"","callToAction":"Suggest improvement or new feature","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10532,"iconUrl":"https://orygendigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[4],"key":""},{"id":"98","name":"Update a referred YP's details","descriptionHtml":"","callToAction":"Update a referred YP's details","introHtml":"<p>Request to update a referred YP's details</p>","icon":10665,"iconUrl":"https://orygendigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[16],"key":""},{"id":"76","name":"Update user clinic","descriptionHtml":"","callToAction":"Update user clinic","introHtml":"<p>Request to update a clinic assigned to a user</p>","icon":10509,"iconUrl":"https://orygendigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10509","groups":[16],"key":""},{"id":"75","name":"Add new clinic","descriptionHtml":"","callToAction":"Add new clinic","introHtml":"<p>Request the addition of a new clinic</p>","icon":10665,"iconUrl":"https://orygendigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[],"key":""},{"id":"26","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10526,"iconUrl":"https://orygendigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"107","name":"Notification of deactivated clinic(s)","descriptionHtml":"","callToAction":"Notification of deactivated clinic(s)","introHtml":"","icon":10633,"iconUrl":"https://orygendigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[],"key":""},{"id":"100","name":"Trials Platform requests","descriptionHtml":"","callToAction":"Trials Platform requests","introHtml":"<p>Requests for a Trial site</p>","icon":10665,"iconUrl":"https://orygendigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[],"key":""},{"id":"79","name":"Update existing clinic","descriptionHtml":"","callToAction":"Update existing clinic","introHtml":"<p>Request to update details of an existing clinic</p>","icon":10665,"iconUrl":"https://orygendigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"},{"id":16,"name":"Users"},{"id":15,"name":"Clinics"}],"orderMapping":{"16":[103,77,76,80,98,99],"15":[104,108],"4":[27,29,102]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d371c4ee-8774-3744-a19d-a173a2c1b333","appLinkName":"System Confluence","appLinkUrl":"https://orygendigital.atlassian.net/wiki","spaceKey":"MHDP","spaceName":"MOST Help Desk - Public","spaceUrl":"https://orygendigital.atlassian.net/wiki/spaces/MHDP","isServer":false},"labels":[],"projectKey":"MOS","serviceDeskId":4,"kbLinkDomainURLs":["https://orygendigital.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MOS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YjMzMDk1OC0zNDhmLTQ5YzItOTAxMS0yNDA2ODc2ZGQ5ZmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEwOCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ3ODgxNjIsIm5iZiI6MTczNDc4Njk2Mn0.gdZHZikEkt5TZvAfv5dfX_S8Cuy2aV_iD8dr6wDt1uM","targetCollection":"upload-project-10108","endpointUrl":"https://api.media.atlassian.com","clientId":"8b330958-348f-49c2-9011-2406876dd9fc","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://orygendigital.atlassian.net/wiki","kbLinkDomainURLs":["https://orygendigital.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}